Frequently Asked Questions

Clear Your Browser’s Cookies
One of the most common reasons for WordPress to repeatedly log someone out is when they’re trying to access their site with an expired cookie saved in their browser —which means their most recent browser session can’t be authenticated. Clearing your cookies should solve this issue if it’s the culprit for you.

Note: To make a quick test if caching or cookie settings are logging you out of WordPress, you could use incognito mode. Private browsing works by initiating a separate temporary session from the main one, allowing you to rule out session-related problems. This won’t fix the problem, but it can help troubleshoot possible issues!

Clearing cookies is straightforward in most major browsers. We’ll take you through how to clear your cookies in the four most popular web browsers: Chrome, Firefox, Safari, and Edge Browser.

Google Chrome:

1. At the top right, click on the three vertical dots icon, then click Clear browsing data. A new tab will open with a popup box. Make sure you’re in the Basic tab.
2. Choose a time range to delete your cookies. To delete everything, choose All time.
3. Check the box next to Cookies and other site data.
4. Click Clear data.
5. Chrome’s ‘Clear browsing data’ window with the ‘Cookies and other site data’ box selected.

Firefox:

1. In the Menu bar at the top of the screen, click on Firefox and select Preferences.
2. Click Privacy & Security from the menu on the left-hand side. Then, go to the Cookies and Site Data section. Click the Clear Data… button, and the Clear Data cookie notification dialog box will pop up.
3. Both Cookies and Site Data and Cached Web Content will be checked by default, so un-check Cached Web Content if you only want to clear cookies.
4. Then, click Clear.

Safari:

1. In the menu bar at the top of the screen, click Safari and select Settings.
2. Choose Privacy from the options across the top of the popup box, and then click Manage Website Data. From there, you can choose specific sites to remove just their cookies or click Remove All to clear all cookies.

Microsoft Edge:

1. At the top right, click on the three horizontal dots icon. In the drop-down menu, click the gear icon for settings. From the settings menu, select Privacy, search, and services.
2. Choose Clear browsing data, then Clear browsing data now, and Choose what to clear.
3. Choose a time range to clear. Then, select Cookies and other site data and click Clear now.